Frequently Asked Questions (FAQ)
At Golden Dust UK Ltd , we believe every customer deserves a smooth, transparent, and stress-free rental experience. Below are the most commonly asked questions to help you understand our process, requirements, policies, and services before making a reservation.
1. What do I need to rent a car?
You must present a valid driver's license, a government-issued ID or passport, and a credit card in the primary driver’s name. International travelers may also be required to provide an International Driving Permit (IDP) depending on local regulations.
2. What is the minimum age to rent a car?
Most suppliers require renters to be at least 21 years old. Drivers under 25 may incur a “young driver surcharge.” Age rules vary by city, state, and rental provider.
3. Can I rent a car without a credit card?
A credit card is usually required for the security deposit. Some locations may accept debit cards, but additional verification, return travel documentation, or credit checks may apply.
4. How do I cancel or modify my booking?
You can make changes or cancel your booking through our website or by contacting customer support. Supplier fees or restrictions may apply, and some discounted bookings may be fully non-refundable.
5. Will I be charged if I return the car early?
Early returns typically do not qualify for refunds unless specified by the supplier. Always check your rental terms to understand the provider’s early return policy before making changes.
6. What is included in the rental price?
Generally, your rental includes the base rate, tax, and standard insurance coverage. Optional extras such as GPS, Wi-Fi hotspot, child seats, or premium insurance are available at an additional cost.
7. Do I need insurance when renting a car?
Basic insurance is often included, but coverage varies. For extra peace of mind, renters are encouraged to purchase Collision Damage Waiver (CDW), Liability Insurance, or Theft Protection, especially for long-distance travel.
8. What happens if the rental car is damaged?
The rental supplier will assess the vehicle upon return. Damage charges may include repair costs, administrative fees, and loss-of-use fees. Your insurance or protection plan may reduce or eliminate these charges.
9. Can someone else drive the rental car?
Yes, additional drivers can be added at the rental counter. They must present a valid driver’s license. Additional driver fees may apply depending on the provider.
10. What if I am late returning the car?
Late returns may incur additional charges. While most suppliers allow a short grace period, significant delays may result in an extra day’s rental charge.
11. Are there mileage limits?
Some rentals offer unlimited mileage, while others have specific restrictions based on vehicle class, location, or rental period. Excess mileage charges may apply if you exceed the limit.
12. Do I need to refuel the vehicle before returning it?
Most rentals require returning the vehicle with the same fuel level as at pickup unless you purchased a prepaid fuel option. Otherwise, refueling fees may apply.
13. Can I take the rental car across state or country borders?
Cross-state travel is usually allowed, but international travel (e.g., USA to Canada or Mexico) often requires special authorization. Some restrictions or additional insurance may apply.
14. What should I do if I get into an accident?
Contact emergency services if needed, notify the rental supplier immediately, and document the incident with photos or videos. Always collect police reports, witness statements, or incident numbers to support your claim.
15. How long does it take to receive a refund after cancellation?
Refunds typically take 7–21 business days, depending on the supplier and payment processor. Bank delays may lengthen this timeline beyond our control.
16. Who do I contact for additional help?
Our customer support team is available 24/7 to answer your questions, assist with changes, or help resolve issues related to billing, documents, or rental procedures. We are committed to ensuring your rental experience is smooth and enjoyable.
