Post-Ticketing Fees
At Golden Dust UK Ltd , we value transparency and strive to provide customers with clear, accurate information at every step of the booking process. While our goal is to minimize additional charges, certain actions taken after a booking has been confirmed may incur post-ticketing fees. These charges cover administrative handling, supplier coordination, system updates, and additional operational resources required to process customer requests.
1. Modification Fees
Any request to modify your existing reservation — including changes to pickup date or time, drop-off location, rental duration, vehicle type, or driver details — may result in a post-ticketing modification fee. Fees depend on supplier rules, vehicle availability, and how close to the pickup date the request is made. Some modifications may also result in a price difference for the rental itself.
2. Cancellation Handling Fees
When a booking is canceled after confirmation, the rental supplier may impose a penalty. In addition, Golden Dust UK Ltd may apply a cancellation handling fee that covers administrative time, system updates, and processing of customer requests. These fees apply even if the supplier allows partial refunds.
3. Rebooking or Reissue Fees
Customers who wish to rebook or reissue a reservation after cancellation or modification may incur a rebooking fee. This fee is separate from any supplier penalties or fare differences and reflects the additional time required to process the new reservation.
4. Refund Processing Fees
If a refund is approved by the supplier, Golden Dust UK Ltd may charge a refund processing fee to cover banking costs, merchant fees, and administrative handling. All service charges applied at the time of booking remain non-refundable.
5. No-Show Fees
Failure to appear at the rental location at the scheduled pickup time without prior communication results in a “no-show.” No-show reservations are fully non-refundable. Additional no-show processing fees may be applied for administrative handling and supplier coordination.
6. Agent-Assisted Service Fees
Customers who choose to make modifications, cancellations, or booking adjustments through our support team instead of using the self-service features on the website may be subject to an agent-assisted service fee. These fees compensate for additional personnel, time, and manual processing required to complete the request.
7. Payment Dispute or Chargeback Handling
In the event of a payment dispute, chargeback, or reversal initiated by the customer’s bank or card provider, a dispute handling fee may be applied. This fee covers the administrative work required to investigate, respond to, and resolve the claim. Any additional banking or processing fees passed on by financial institutions may also apply.
8. Supplier-Imposed Fees
Fees charged by Golden Dust UK Ltd are separate from supplier-imposed costs. Rental suppliers may charge penalties for late cancellations, modifications, mileage overages, or other post-booking actions. Customers agree to review and accept supplier terms before completing any reservation.
9. Non-Refundable Service Fees
All service fees, processing fees, and post-ticketing fees charged by Golden Dust UK Ltd are non-refundable. These fees cover the work performed at the time of booking and cannot be returned, even if the supplier issues a partial or full refund for the booking itself.
10. Acceptance of Fees
By completing a booking with Golden Dust UK Ltd , you acknowledge and accept all policies outlined in this Post-Ticketing Fees document. We may update or revise these fees without prior notice, and continued use of our services constitutes acceptance of the most recent terms.
