Our Service Fee
At Golden Dust UK Ltd , transparency and trust are the foundation of our service. This Service Fee Policy explains how our service fees are calculated, why they are necessary, and how they help us maintain a reliable, secure, and seamless booking experience for every customer renting a vehicle through our platform.
1. Purpose of the Service Fee
Our service fee supports essential platform operations, including maintaining a secure website, managing real-time availability from rental providers, processing payments, verifying bookings, and ensuring smooth coordination across different partners throughout the United States.
2. Clear & Upfront Pricing
We display all service fees clearly before you finalize your reservation. There are no hidden charges, no unexpected add-ons, and no surprise costs. The fee you see at checkout is the complete and final amount charged by our platform for facilitating your booking.
3. What the Service Fee Covers
The service fee contributes to multiple areas essential for a smooth rental experience, including:
- Secure payment processing and encrypted transactions
- Fraud detection and identity verification measures
- 24/7 customer assistance for booking support
- Advanced technology to ensure accurate, real-time vehicle availability
- Operational costs associated with coordinating with rental suppliers
- Website maintenance and continuous feature improvements
4. Customer Support & Assistance
Our support team is available to assist with booking issues, modifications, cancellations, supplier communication, documentation, and post-rental inquiries. The service fee helps sustain our ability to offer responsive and high-quality support around the clock.
5. Technology, Security & Compliance
A portion of the service fee is used to maintain advanced cybersecurity systems, secure data handling practices, fraud monitoring, and industry-standard encryption to safeguard your personal and payment information at all times.
6. Non-Refundable Service Fee
Once a booking is completed, the service fee becomes non-refundable. This applies even in cases of cancellations, modifications, no-show situations, or denied rentals, as the administrative processes behind each reservation begin immediately after booking.
7. Separate from Rental Agency Charges
The service fee charged by Golden Dust UK Ltd is independent of the fees, deposits, taxes, insurance costs, or additional charges imposed directly by the rental provider. The rental company’s pricing, policies, and conditions are separate from our platform fees.
8. Variable Fee Structure
Service fees may vary depending on the booking value, vehicle type, demand, location, peak seasons, or promotional discounts. Regardless of the fee amount, we guarantee full transparency before checkout.
9. Administrative & Processing Functions
The fee also covers internal administrative work such as validating booking details, transmitting reservation data to the rental provider, handling secure payment settlements, and managing backend communication systems that ensure your booking is processed efficiently.
10. Refund Processing Exclusion
If a refund is approved by the rental provider, our service fee will not be refunded. Only the rental amount, as permitted by the supplier’s policies, may be returned to the customer.
11. Continuous Platform Enhancement
Your service fee helps us continually improve the platform by adding new features, partnering with additional rental agencies, enhancing user experience, and expanding our vehicle selection and nationwide coverage.
12. Acceptance of This Policy
By completing a reservation through Golden Dust UK Ltd , you acknowledge and accept the terms outlined in this Service Fee Policy. Any updates or modifications to this policy will be posted on our website, and continued use of the platform signifies agreement to the revised terms.
