Refund Policy

1. General Policy Overview

Golden Dust UK Ltd serves as an intermediary that connects customers with independent, third-party rental suppliers. Because each rental provider maintains its own cancellation and refund rules, all refund requests are processed in accordance with the supplier’s policy. Our platform cannot override, modify, or bypass any supplier-imposed terms.

2. Cancellations Before Pickup

Customers may cancel their reservation before the scheduled pickup time, subject to the rental provider’s cancellation guidelines. Some bookings may qualify for free cancellation within a set period, while others may incur cancellation fees or be strictly non-refundable.

All cancellation requests must be submitted through our website or communicated directly to the supplier for timely processing.

3. Refund Eligibility Requirements

Eligibility for a refund depends on the specific rental supplier’s policy and the timing of your cancellation. If a refund is permitted, the refundable amount will reflect:

• Supplier cancellation penalties (if applicable)
• Administrative or processing fees charged by our platform
• Any non-refundable deposit included at the time of booking

Refunds are not guaranteed unless explicitly allowed by the rental provider.

4. No-Show Refund Policy

Customers who fail to collect the vehicle at the scheduled time without prior notice are considered a “no-show.” In such cases:

• The full booking amount may be forfeited
• No refunds will be issued under any circumstances
• The rental provider may release the vehicle to another customer

No-show situations are non-negotiable per supplier rules.

5. Refunds for Early Vehicle Returns

Returning a vehicle earlier than planned does not make the customer eligible for a partial refund. Most suppliers treat early returns as voluntary and do not reimburse unused rental days unless explicitly stated in their terms.

6. Booking Modifications & Price Adjustments

Modification requests—such as changes to pickup time, location, dates, or vehicle type—are subject to availability and supplier approval. In some cases:

• Rate differences may apply
• Modification fees may be charged
• Refunds for denied modification requests are not guaranteed

7. Non-Refundable Car Rental Bookings

Some reservations—especially promotional, discounted, prepaid, or limited-time offers—are classified as non-refundable. Once such bookings are confirmed, cancellations or refund requests cannot be accommodated. Customers should review all booking conditions carefully before finalizing a non-refundable reservation.

8. Refunds for Denied or Delayed Pickups

Refunds will not be issued if the customer cannot pick up the car due to:

• Invalid or expired driver's license
• Failure to present a matching credit card for the security deposit
• Not meeting minimum age or driving experience requirements
• Providing inaccurate or incomplete booking details

The responsibility to meet all rental requirements rests solely with the customer.

9. Force Majeure Situations

Events beyond the control of both the customer and the rental provider—such as severe weather, natural disasters, civil unrest, or government restrictions—may affect booking fulfillment. In such cases:

• The rental supplier's policies determine refund eligibility
• Golden Dust UK Ltd will assist in communication but cannot guarantee approval

10. Refund Processing Timeline

If a refund is approved by the supplier, it may take between 7 to 21 business days to be credited back to the original form of payment. Processing times vary depending on:

• The rental provider’s internal policies
• Your bank or credit card company
• International transaction delays (if applicable)

11. Method of Issuing Refunds

Refunds will be issued using the same payment method used at the time of booking. Some suppliers may offer alternative compensation, such as travel credits or vouchers, depending on their policies. Customers may choose whether to accept such alternatives when offered.

12. Submitting a Refund Request

To request a refund, customers must provide:

• Booking confirmation number
• Full name and contact information
• Reason for cancellation or refund request
• Any supporting documents (e.g., medical notes, travel disruptions)

Our support team will coordinate with the supplier and keep you informed throughout the process.