Cancellation Policy

Car Rental Cancellation Policy

At Golden Dust UK Ltd , we understand that plans can change unexpectedly. This detailed Cancellation Policy outlines all rules, conditions, charges, and exceptions related specifically to car rental cancellations. By booking a rental through our platform, you acknowledge and agree to the terms outlined below.

1. General Overview

All cancellation requests are processed according to the policies set by our rental suppliers. While Golden Dust UK Ltd facilitates the cancellation process, final approval, refunds, and charges are determined by the rental provider managing the reservation. Supplier policies may vary by vehicle type, location, season, and the rate booked.

2. Free Cancellation Eligibility

Some car rental bookings may include a free cancellation window, typically ranging from 24 to 48 hours after booking or up to a specific cutoff period before pickup. Free cancellation is only applicable if:

• The booking includes “Free Cancellation” at the time of reservation.
• The cancellation request is submitted before the supplier’s eligible window closes.
• No prepaid or promotional non-refundable rates were selected.

After the free cancellation period ends, standard provider fees and administrative charges apply.

3. Standard Cancellation Fees

If a cancellation is submitted outside the eligible free-cancellation window, one or more of the following fees may be applied:

• Supplier-imposed cancellation charges
• Administrative fees from Golden Dust UK Ltd
• Processing fees for prepaid reservations

The total fee varies based on the booking type, rental location, selected vehicle, and how close the cancellation occurs relative to pickup time.

4. Non-Refundable Reservations

Some rental rates—particularly discounted promotions, flash deals, and prepaid offers—are marked as non-refundable. These reservations cannot be canceled, refunded, credited, or modified. Once confirmed, the full rental amount may be forfeited regardless of circumstances.

5. No-Show Policy

A “no-show” occurs when a customer fails to pick up the reserved vehicle at the scheduled time without prior notice. No-shows result in:

• Loss of the entire rental amount
• No refunds issued under any circumstances
• Supplier-imposed no-show penalties

To avoid being marked as a no-show, you must notify us or the rental provider before your pickup time.

6. Early Returns & Unused Rental Days

Returning a vehicle earlier than planned does not qualify for partial refunds unless explicitly permitted by the rental provider. Most suppliers consider early returns as voluntary forfeiture of remaining rental time. Fuel packages, insurance, and add-on services are also non-refundable once activated.

7. Modifications Instead of Cancellations

Requests for changes—such as modifying pickup time, location, vehicle class, or rental dates—are treated as modifications, not cancellations. Additional charges may apply based on:

• New vehicle rates
• Supplier modification fees
• Seasonal pricing differences
• Availability constraints

If a modification cannot be completed due to supplier restrictions, customers may need to cancel the booking, which may incur cancellation fees.

8. Refund Eligibility Requirements

Refunds are issued only after official approval from the rental provider. Refundable components of a reservation may include:

• Rental charges eligible under free-cancellation terms
• Supplier-approved refundable add-ons
• Government-imposed taxes where applicable

Service or administrative fees charged by Golden Dust UK Ltd are strictly non-refundable.

9. Refund Processing Timelines

Once approved, refunds are typically processed within 7–21 business days. External delays may occur due to:

• Bank processing times
• Credit card provider policies
• International transaction rules

Refunds are always returned to the original payment method used for booking.

10. Supplier Penalties & Third-Party Fees

Each rental provider has its own fee structure for cancellations. Supplier fees are separate from any platform fees charged by Golden Dust UK Ltd . Customers are advised to review supplier terms at checkout.

11. Denied Pickups Due to Documentation Issues

A cancellation or refund will not be issued if pickup is denied due to:

• Invalid or expired driver's license
• Failure to provide a credit card for the security deposit
• Not meeting minimum age requirements
• Mismatched renter name and booking details

These issues are considered customer responsibility and fall under the no-show category.

12. Force Majeure Situations

In cases of unavoidable events—such as severe weather, natural disasters, government restrictions, or state emergencies—refund eligibility depends entirely on the rental provider’s policies. Our team will assist you in coordinating the request, but outcomes are not guaranteed by our platform.

13. Agent-Assisted Cancellation Fees

If customers request our support team to process cancellations instead of using the online self-service option, an additional agent-assistance fee may apply. This fee covers manual processing, system handling, and administrative efforts.

14. Partial Cancellations for Group Rentals

For group rentals or multi-vehicle bookings, partial cancellations may be allowed based on supplier rules. Refund amounts depend on the vehicles canceled, rental dates, and supplier restrictions at the time of request.