Our Service Fee
At Golden Dust UK Ltd , transparency and trust are central to how we operate. This Service Fee Policy explains how our service fees apply to flight bookings, why they are necessary, and how they support a secure, efficient, and reliable airline booking experience.
1. Purpose of the Service Fee
Our service fee supports essential operations such as maintaining a secure booking platform, accessing real-time airline inventory, processing flight tickets, verifying passenger details, and coordinating with airlines and global distribution systems (GDS).
2. Clear & Upfront Pricing
All service fees are displayed clearly before you complete your flight booking. There are no hidden charges or surprise costs. The amount shown at checkout represents the full service fee charged by our platform.
3. What the Service Fee Covers
The service fee contributes to critical components of the flight booking process, including:
- Secure payment processing and encrypted transactions
- Fraud prevention and passenger verification
- 24/7 customer assistance for flight-related inquiries
- Real-time airfare availability and fare validation
- Coordination with airlines and ticketing systems
- Ongoing website maintenance and performance optimization
4. Customer Support & Assistance
Our customer support team assists with booking confirmations, ticket changes, cancellations, airline communication, documentation queries, and post-booking issues. The service fee enables us to provide timely and knowledgeable support.
5. Technology, Security & Compliance
A portion of the service fee is allocated to cybersecurity infrastructure, secure data storage, fraud monitoring systems, and compliance with aviation, payment, and data protection standards.
6. Non-Refundable Service Fee
Once a flight booking is completed, the service fee is non-refundable. This applies even if the airline ticket is canceled, changed, unused, or marked as a no-show, as administrative processing begins immediately after ticket issuance.
7. Separate from Airline Charges
The service fee charged by Golden Dust UK Ltd is separate from airline-imposed charges, including base fares, taxes, baggage fees, seat selection costs, or change and cancellation penalties. Airline fees are governed by the airline’s fare rules.
8. Variable Fee Structure
Service fees may vary based on itinerary complexity, fare type, number of passengers, booking value, travel season, or promotional conditions. Regardless of the amount, all fees are disclosed prior to payment.
9. Administrative & Processing Functions
The service fee also covers backend operations such as validating passenger data, transmitting ticket information to airlines, managing payment settlements, and maintaining communication systems required to complete flight bookings accurately.
10. Refund Processing Exclusion
If an airline approves a refund for a ticket, the service fee charged by our platform is not refundable. Only amounts authorized by the airline under its refund policy may be returned to the original form of payment.
11. Continuous Platform Enhancement
Service fees help us continuously improve our platform by expanding airline partnerships, enhancing search accuracy, improving booking tools, and delivering a better overall flight booking experience.
12. Acceptance of This Policy
By completing a flight booking through Golden Dust UK Ltd , you acknowledge and accept this Service Fee Policy. Any updates or revisions will be published on our website, and continued use of our services constitutes acceptance of the revised terms.
