Cancellation Policy

Flight Cancellation Policy

At Golden Dust UK Ltd , we understand that travel plans may change due to personal, medical, or unforeseen circumstances. This Flight Cancellation Policy explains the terms, conditions, eligibility rules, fees, and refund timelines associated with airline ticket cancellations booked through our platform.

1. General Flight Cancellation Rules

All flight cancellations are governed by the individual airline’s fare rules and conditions. While Golden Dust UK Ltd assists customers with the cancellation process, final approval, refund eligibility, and penalties are determined solely by the operating airline.

Cancellation rules may vary depending on the airline, route, fare class, cabin type, and promotional restrictions applied at the time of booking.

2. 24-Hour Risk-Free Cancellation

Many airlines offer a 24-hour risk-free cancellation window for eligible bookings. This allows customers to cancel their flight without penalty if:

• The booking was made at least 7 days before departure
• The cancellation request is submitted within 24 hours of ticket issuance
• The airline’s fare rules permit free cancellation

Tickets canceled after this window may be subject to airline penalties and service fees.

3. Airline Cancellation Fees

Airlines may charge cancellation fees based on fare type and ticket conditions. These charges may include:

• Base fare cancellation penalties
• Fare difference forfeiture
• Loss of promotional discounts
• Non-refundable fare components

Cancellation fees vary significantly for economy, premium economy, business, and first-class tickets.

4. Non-Refundable Flight Tickets

Most discounted and promotional airline fares are classified as non-refundable. If canceled, these tickets do not qualify for cash refunds and may result in:

• Total forfeiture of the ticket value
• Airline-issued travel credit (where permitted)
• Strict rebooking conditions

Government taxes may only be refunded if allowed by the airline and regulatory authorities.

5. No-Show Policy for Flights

A “no-show” occurs when a passenger fails to board the scheduled flight without prior cancellation. No-shows typically result in:

• Full loss of ticket value
• Automatic cancellation of onward or return segments
• No eligibility for refunds or credits

Customers must cancel before departure time to avoid no-show penalties.

6. Partial Cancellations & Multi-City Trips

Partial cancellations for round-trip or multi-city itineraries are subject to airline fare rules. Canceling one segment may cause repricing of the remaining itinerary or void the entire ticket.

Airlines reserve the right to recalculate fares if any segment is unused.

7. Schedule Changes vs Cancellations

Airline-initiated schedule changes, delays, or flight cancellations may allow passengers to:

• Rebook without penalty
• Receive airline-approved refunds
• Accept alternate travel arrangements

Eligibility depends entirely on the airline’s disruption policy.

8. Refund Eligibility

Refunds are only issued after airline approval and are based on fare rules. Refundable components may include:

• Unused refundable fare amounts
• Government taxes where applicable
• Airline-authorized credits

Service fees charged by Golden Dust UK Ltd are strictly non-refundable.

9. Refund Processing Time

Approved refunds are generally processed within 7 to 30 business days, depending on the airline, payment method, and financial institution.

International transactions may require additional processing time.

10. Third-Party & Airline Fees

Airline penalties are separate from any service or processing fees charged by Golden Dust UK Ltd . Customers are responsible for reviewing all fare rules before confirming a booking.

11. Documentation & Boarding Denials

Refunds are not issued if boarding is denied due to:

• Invalid passport or visa
• Name mismatch on ticket
• Failure to meet airline check-in deadlines
• Non-compliance with immigration or security regulations

12. Force Majeure Events

Events beyond human control—such as natural disasters, government travel bans, airspace closures, or pandemics—are handled in accordance with airline policies. Outcomes are not guaranteed and depend on airline discretion.

13. Agent-Assisted Cancellation Requests

If customers request cancellation assistance through our support team instead of using online self-service tools, an additional agent-handling fee may apply.

14. Group & Corporate Bookings

Group, corporate, and negotiated airline fares may follow special cancellation rules. These fares are often non-refundable and subject to stricter penalties.