Refund Policy

1. General Policy Overview

Golden Dust UK Ltd acts as an intermediary between customers and airlines. Each airline operates under its own fare rules, conditions of carriage, and refund policies. All refund requests are processed strictly in accordance with the airline’s rules, and our platform cannot override or alter airline decisions.

2. Cancellations Before Departure

Flight tickets may be canceled prior to departure depending on the fare conditions selected at the time of booking. Some fares allow free cancellation within a limited window (such as a 24-hour grace period), while others may incur penalties or be entirely non-refundable.

Cancellation requests must be submitted through our platform or communicated to our support team before the scheduled departure time.

3. Refund Eligibility Requirements

Refund eligibility depends on airline fare rules and the timing of the cancellation. If a refund is permitted, the refundable amount may be reduced by:

• Airline-imposed cancellation penalties
• Fare rule restrictions
• Service or processing fees charged by our platform

Refunds are not guaranteed unless explicitly allowed by the airline.

4. No-Show Refund Policy

A “no-show” occurs when a passenger fails to check in or board the flight without canceling in advance. In such cases:

• The ticket value may be fully forfeited
• All onward or return segments may be canceled
• No refunds or credits are issued

No-show situations are governed by strict airline rules and are non-negotiable.

5. Unused or Partially Used Tickets

If a passenger chooses not to travel on one or more segments of a ticket, refunds for unused portions depend entirely on the airline’s fare conditions. Many discounted fares do not allow partial refunds for unused segments.

6. Flight Changes & Repricing

Changes to travel dates, routes, or flight numbers are treated as modifications rather than refunds. In such cases:

• Fare differences may apply
• Airline change penalties may be charged
• Service or reissue fees may apply

7. Non-Refundable Flight Tickets

Certain airline tickets—including promotional, basic economy, or heavily discounted fares—are designated as non-refundable. Once confirmed, these tickets are not eligible for cash refunds, regardless of cancellation reason.

8. Refunds for Denied Boarding or Documentation Issues

Refunds will not be issued if travel is denied due to:

• Invalid or expired passport or visa
• Name mismatch between ticket and identification
• Failure to meet airline check-in or boarding requirements
• Non-compliance with immigration or security regulations

Responsibility for valid travel documentation rests solely with the passenger.

9. Force Majeure & Extraordinary Circumstances

Events such as severe weather, airspace closures, government restrictions, or natural disasters may impact flight operations. In these situations:

• Refund eligibility is determined by airline policy
• Golden Dust UK Ltd will assist with airline communication but cannot guarantee approval

10. Refund Processing Timeline

Once approved by the airline, refunds are typically processed within 7 to 30 business days. Processing time may vary based on:

• The airline’s internal procedures
• Your bank or card issuer
• International transaction handling

11. Method of Issuing Refunds

Refunds are issued to the original form of payment used during booking. In some cases, airlines may offer travel credits or vouchers instead of cash refunds, subject to passenger acceptance.

12. Submitting a Refund Request

To submit a refund request, customers must provide:

• Booking or ticket reference number
• Passenger name and contact information
• Reason for cancellation or refund request
• Supporting documents, if applicable

Our support team will liaise with the airline and keep you informed of the outcome.