Damage Policy

Flight Damage Policy

At Golden Dust UK Ltd , passenger safety, baggage care, and service transparency are top priorities. This Flight Damage Policy explains responsibilities, limitations, reporting timelines, and compensation rules related to baggage damage, personal item loss, aircraft-related incidents, and airline liability when flights are booked through our platform.

1. Scope of This Policy

This policy applies exclusively to flight bookings and covers damage related to checked baggage, carry-on items, airline-provided equipment, and in-flight incidents. Liability determinations are governed by airline rules, international conventions, and applicable aviation regulations.

2. Airline Responsibility & Limitations

Airlines are responsible for baggage and onboard services within limits established by their Conditions of Carriage and international treaties such as the Montreal Convention. Compensation amounts, exclusions, and timelines vary by airline, route, and ticket type.

3. Checked Baggage Damage

Airlines may be liable for damage to checked baggage occurring while under airline custody. Common examples include broken handles, damaged wheels, torn fabric, or crushed frames. Claims must be reported immediately upon arrival at the destination airport.

4. Carry-On & Personal Item Damage

Airlines are generally not responsible for damage to carry-on baggage or personal items unless the damage is caused directly by airline staff or aircraft operations. Fragile items should always be carried onboard at the passenger’s own risk.

5. Excluded Items & Fragile Goods

Airlines typically exclude liability for damage to fragile, valuable, or perishable items, including but not limited to:

• Electronics and laptops
• Jewelry and watches
• Cash, documents, or passports
• Musical instruments without approved handling
• Medical devices not properly declared

6. Reporting Damaged Baggage

Passengers must report baggage damage at the airline’s baggage service desk before leaving the airport or within the airline’s stated deadline. Failure to report within the allowed timeframe may result in claim denial.

7. Documentation Required for Claims

Airlines may require supporting documents to process damage claims, including:

• Baggage claim tags
• Boarding passes or ticket numbers
• Photos of damaged items
• Repair estimates or purchase receipts

8. Aircraft-Related Passenger Injuries

Injuries caused by aircraft operations, turbulence, or onboard equipment are subject to airline liability rules and international aviation conventions. Claims must be reported to the airline immediately and may require medical documentation.

9. Damage Due to Passenger Negligence

Airlines are not liable for damage caused by passenger negligence, including improper packing, overweight baggage, prohibited items, or failure to follow airline safety instructions.

10. International Flight Damage Rules

International flights are governed by treaties such as the Montreal Convention, which sets maximum liability limits for baggage damage and delays. Compensation amounts are capped and vary based on currency conversion and claim type.

11. Role of Our Platform

Golden Dust UK Ltd acts as a booking intermediary and does not directly handle or assess damage claims. We assist customers in contacting airlines and submitting required information, but final decisions rest solely with the airline.

12. Insurance & Travel Protection

Customers are strongly encouraged to purchase travel insurance to cover baggage damage, loss, medical incidents, and trip interruptions. Insurance benefits are subject to provider terms and exclusions.

13. Processing Time for Damage Claims

Damage claim processing timelines vary by airline and may take several weeks. Additional delays may occur due to documentation verification, third-party assessments, or international regulatory requirements.

14. Administrative & Handling Fees

Any service or handling fees charged by Golden Dust UK Ltd for claim assistance or documentation support are non-refundable and separate from airline compensation decisions.